Returns

Returns and Refunds

All orders are final sale; no returns, exchanges, or refunds. If there are issues with an order, contact customer support at botany@shopmodernberry.com. In rare cases, refunds or store credits might be issued, but shipping costs are not covered.

Missing, Wrong, or Damaged Products
For incomplete, incorrect, or damaged orders, immediately email botany@shopmodernberry.com with the order number and a photo of the items received, including the packing slip with a handwritten note. Report missing items within 3 business days of delivery for replacement eligibility.

ShippingOrder processing time is 5-7 business days, excluding weekends and public holidays. Customers are responsible for providing a correct and complete shipping address. PO box addresses are discouraged due to shipping limitations.

Address Changes
To change the shipping address, email botany@shopmodernberry.com immediately, though it's not guaranteed. If an order ships before an address update, it's the customer's responsibility to contact the carrier for any address change or rerouting. Invalid Addresses Orders with unverifiable addresses may be cancelled and refunded. This policy ensures clear communication regarding order processing and handling issues, while emphasizing the customer's responsibility in providing accurate shipping details.